The Seamless Gala Promise

Flawless event production, culinary execution and styling — with zero-day coordination delays.

Meet Vesper — Your Event Concierge

Polished, unflappable and hyper-detailed. Vesper speaks the language of the floor — run-of-show, BEO, dietary manifest, F&B minimum, load-in gate.

Try These:
What is the floor plan layout?
Is the kitchen nut-free?
We need to add a table
When can vendors load in?
Can you check if Table 8, Seat 2 is allergen-free?
I need the Grand Ballroom for 200 on November 14th
A real voice agent, not a recording
Trained on banquet operations — BEOs, floor plans, dietary manifests
Or call directly: +1 (970) 289-1877
Now with ARIA Call Forwarding - Never miss a call

Jordan: The AI Concierge

Transforming Events & Catering in 60 Seconds

Every event inquiry becomes a confirmed booking in under 60 seconds.

1

Phase 1

The Conversational Entry

Event Consultation
Venue Availability
Menu Customization
Budget Planning
Under 60 Seconds to Confirm
2

Phase 2

The "Brain" (Data & CRM)

Rich Client Profiling
The "Anderson" Profile
Event: Corporate Gala
Guests: 200
Budget: $50K
Dietary: 20% vegetarian, Theme: Black tie
Seamless CRM Integration
3

Phase 3

Operational Automation

Venue Reserved
Menu Finalized
Staff Assigned
Vendors Coordinated
Timeline Created
Pre-ArrivalStayPost-Stay
4

Phase 4

The Bottom Line (ROI)

Booking Conversion+48%
+$234,000/year
Upsell Revenue+42%
+$156,000/year
Client Satisfaction+35%
+$89,000/year
Total Annual Impact
$479,000

ARIA Call Forwarding

Staff busy? ARIA takes over.

New Reservations
Books while you work
Rescheduling
Handles date changes
Cancellations
Processes & offers alternatives
Upselling
Suggests packages & upgrades
ARIA automatically handles calls when:
In a meetingBusy with guestsAfter hoursOn vacationPhone busyNo answer

See the complete event booking lifecycle in action

The Event Is Sold. The Margin Leaves During Service.

Late RSVPs and unannounced allergen alerts arrive while the line is already firing. The kitchen scrambles, runners slow down, and the plates you prepped become waste.

Guest Count Shocks

Plates prepped for a head count that moved

Last-Minute Allergen Alerts

Medical liability during live plating

Wasted Inventory

Proteins fired against a stale manifest

Emergency Kitchen Scrambles

Overtime labour at the worst possible hour

Table Runners Slowed

Service falls behind the run-of-show

Guest Compensation

Comped covers and goodwill credits

Together, these bleed up to

25%
of net event margins

In wasted inventory, extra labour and guest compensation — the single largest controllable loss in a catering P&L.

THE KILL TEST

A Severe Allergy, Declared Two Hours Before Service

Two hundred fish plates are already laid out on the standard prep layout. A guest updates their profile to anaphylactic shellfish. This is the flow that has to work, or nothing else on this page matters.

01

Confirm the guest

Queries the seating manifest for exact table and seat coordinates — not the name on the RSVP, the seat they are actually in.

02

Halt and sanitise the line

Stops the standard prep block and logs a sanitisation verification. Cross-contamination is checked, not assumed.

03

Fire the priority ticket

Writes a severe-allergen ticket straight to the kitchen POS, flagged in red at the expo screen.

04

Seal and tag the plate

Captures a timestamped photo of the Chef's signed tag. The plate carries proof it was isolated.

05

Route the runner to the seat

Dispatches secure routing with seat highlight. The runner cannot log delivery until the security tag is scanned at the table.

Vesper asks before firing

“I see the allergy update, but before I fire this, I need to confirm: is this a life-threatening anaphylactic contact-allergy, or a dietary lifestyle preference?”

The answer forks the flow. Severe halts the line; a preference substitutes the dish without stopping service.

And confirms in one breath

“Dietary alert processed. Seat 4 at Table 12 is locked. The kitchen has halted the line, sanitised Prep Station 3, and fired a sealed shellfish-free plate. The server has been routed directly to Table 12 with visual tags attached.”

What happens when a step fails

Sanitisation unavailable

Prep diverts to the cold-pantry line, which has no contact with raw shellfish. Escalates to the Executive Chef.

POS terminal offline

Local SMS alarm to the expo tablet’s backup receiver, and the Banquet Captain is dispatched physically with a red-alert card.

Guests have swapped seats

The runner is halted before service. Name confirmation is enforced at the table before the plate is released.

Human in the loop: the Executive Chef signs the physical barcode tag before dispatch. Allergen isolation is never fully autonomous.

Seven Loops, From Enquiry to Load-Out

An event is not one transaction. It is a promise that moves through seven states, and the margin leaks at the handovers between them.

Attract & Commit

Proposal to signed BEO

System of record: Tripleseat · DocuSign · Social Tables

WHERE IT BREAKS TODAY:

  • •Enquiries for a 200-cover gala arrive after the sales office has gone home
  • •Date availability and baseline F&B costs live in a system the phone cannot reach
  • •Proposals take days to draft, and the client books whoever answered first
  • •Floor plans are re-drawn by hand every time the head count moves

WHAT VESPER RUNS:

  • Quotes a per-guest plated rate against live date availability, on the call
  • Drafts the Banquet Event Order and issues a digital signature link
  • Holds the date the moment the proposal is accepted
  • Locks the floor plan to the signed contract, not to a spreadsheet
RESULT:The enquiry that would have gone to voicemail becomes a held date and a sent BEO.

Fulfil

The loop that protects the margin

System of record: Toast POS · Tripleseat · 7shifts

WHERE IT BREAKS TODAY:

  • •Dietary manifests go stale between the RSVP deadline and service
  • •Allergen alerts reach the kitchen verbally, mid-rush, with no audit trail
  • •Runners carry multiple plates and swap the allergen-free one by accident
  • •Prep-station sanitisation is asserted rather than logged

WHAT VESPER RUNS:

  • Re-indexes the dietary manifest the moment a guest updates it
  • Fires a priority allergen ticket with an isolated prep-space requirement
  • Enforces a colour-coded cloche and a barcode seal scanned at the table
  • Blocks kitchen ticketing until a sanitised prep-station check is logged
RESULT:Zero-guess plating with a signed, photographed chain of custody per isolated plate.

Collect

Deposits through final settlement

System of record: Stripe · Plaid

WHERE IT BREAKS TODAY:

  • •Retainers chased by email while the planning pipeline sits idle
  • •On-site bar tabs reconciled by hand the morning after
  • •Final head-count balances disputed once the event is over
  • •Card data handled in ways a $50K contract cannot defend

WHAT VESPER RUNS:

  • Captures the retainer that initialises the planning pipeline
  • Bills progressive milestones automatically as the event date approaches
  • Compiles on-site bar tabs into the final balance as they close
  • Tokenises every card through the payment processor — no financial values in event folders
RESULT:Escrow clears on the night, not three weeks of invoicing later.

Coordinate & Communicate

Vendors, load-in, load-out

System of record: Twilio · Slack · Tripleseat

WHERE IT BREAKS TODAY:

  • •Six vendors each phoned individually about load-in times and parking
  • •Florist, AV and linen arrivals collide at one loading gate
  • •Rental assets leave the venue with nobody logging the return state
  • •Host schedule changes never reach the people already in transit

WHAT VESPER RUNS:

  • Sends personalised load-in schedules and gate coordinates 24 hours out
  • Tracks receipt on every vendor message rather than assuming delivery
  • Dispatches load-out checklists thirty minutes after the event wraps
  • Logs gate exits and moves rental state to pending-audit automatically
RESULT:Load-in and load-out run as a tracked sequence instead of forty phone calls.

Learn

Why next quarter prices better

System of record: Miss Ledger · client feedback logs

WHERE IT BREAKS TODAY:

  • •Over-prep on expensive proteins is noticed but never quantified
  • •Unbooked holiday dates disappear without anyone asking why
  • •Post-event feedback lives in an inbox, not in the pricing model

WHAT VESPER RUNS:

  • Extracts raw food-waste metrics at reconciliation
  • Logs every date that was quoted and not booked in the Miss Ledger
  • Feeds client feedback back into holiday margin assumptions
RESULT:The waste audit changes next season's quote instead of repeating this season's loss.

How Much It Does Without Asking

Catering carries genuine medical and financial risk — anaphylaxis, guest injury, chargebacks on six-figure contracts. Autonomy is earned one rung at a time.

L0

Answers

Venue FAQs, dietary options, capacity questions, load-in windows. Nothing is written anywhere.

L2

Updates

Menu changes, guest seating shifts, head-count adjustments. Writes to the system of record, reversible.

L4

Acts

Auto-fires kitchen alerts and engages temporary event staff on demand. Requires Banquet Captain override — and a Chef signature for any allergen isolation.

Severe Allergen Isolation Guard

Hard block on kitchen ticketing until a separate, sanitised prep-station check is logged.

Health Code Guard

Hard block preventing cold-chain temperature logging delays from passing without a Chef audit.

PCI-DSS Guard

All guest card data tokenised through the processor. Zero financial values stored in event folders.

It Works Alongside Your Floor

Nobody is replaced. The repetitive coordination each role carries is what moves.

Event Director

Margin overrides, VIP accounts, vendor contract disputes

Banquet Captain

Server shifts, plating runs, real-time floor plan changes

Executive Chef

Hot kitchen fires, validating severe allergy plate isolations

Banquet Runner

Plates to exact seats, ingredient shortage alerts

Vendor Coordinator

Load-in checklists, rental tracking, AV and florist arrivals

How Much Margin Is Actually At Risk?

Put your own numbers in. We only supply one figure, and we show you where it comes from.

Your Operation

660 events/year300
20150 guests600
$120$175/head$280
5%20% net45%

We ask rather than assume — margin varies far too much between an in-house banquet department and an off-premise caterer for a default to be honest.

What That Implies

Annual F&B Revenue
Events × head count × plated rate
$1,575K
Net Event Margin
At the 20% you entered
$315K
Margin At Risk$79K
$1,313 per event
WHERE THE 25% COMES FROM

Last-minute dietary and guest-count shocks bleed up to 25% of net event margins in wasted inventory, extra labour and guest compensation. That is the figure this calculator applies — everything else above is yours.

This is exposure, not a guarantee of recovery. What you recover depends on how much of the fulfil loop you automate.

Connects to Your Event Stack

No rip-and-replace. Vesper reads and writes through the systems your floor already runs on.

Tripleseat

Booking & BEOs

Social Tables

Floor Plans & Seating

Toast POS

Kitchen Tickets & Bar

7shifts

Banquet Scheduling

Stripe

Payments

Plaid

ACH & Milestones

DocuSign

Contracts

HubSpot

Client CRM

Twilio

Guest & Vendor SMS

SendGrid

Schedules & Confirmations

Slack

Vendor Coordination

Google Calendar

Date Holds

Widget Intelligence

Create Custom Website Widgets with90-Second AI Generation

Just describe what you need: "I want a booking widget that matches my brand colors and captures guest preferences." Our AI creates production-ready widgets instantly.

Try Widget Creation

Live Preview

Events & Catering Widget

Voice-enabled booking widget customized for events & catering

Popular Events & Catering Widgets

booking

Event Planning & Coordination Widget

Comprehensive event planning with vendor coordination

Event schedulingVendor coordination+1 more
Business Impact
+60% event coordination efficiency
Annual Value
€750,000
booking

Interactive Catering Menu Widget

Voice-enabled menu selection with dietary preferences

Menu customizationDietary tracking+1 more
Business Impact
+45% menu upselling
Annual Value
€420,000
analytics

Event Performance Analytics Widget

Real-time event analytics with ROI tracking and feedback

ROI trackingGuest feedback+1 more
Business Impact
+30% event success rate
Annual Value
€650,000
Open Widget Intelligence Studio

Create unlimited widgets • No coding required • Voice integration included

Simple, Transparent Pricing

Every plan includes Vesper, the seven event loops, and the compliance guards that make allergen routing safe to automate.

Voice OS Starter

Solo professionals & small teams

€49/mo
Up to 3 users
  • Full Voice OS (unlimited voice commands)
  • CRM Core (unlimited contacts, 3 pipelines)
  • ARIA voice assistant (browser + mobile)
  • Email + Calendar integration
  • 10 workflow templates
  • Voice notes + transcription
  • 50 GB storage
  • Email support (24-48h)
  • Mobile-responsive dashboard
  • 30-day money-back guarantee
Most Popular

Voice OS Professional

Growing teams (5-15 employees)

€99/mo
Up to 15 users
  • Everything in Starter, PLUS:
  • Advanced Voice Automation (50+ workflows)
  • Multi-channel (Email, SMS, WhatsApp)
  • Team collaboration features
  • Advanced reporting (7 business functions)
  • API access (100K calls/month)
  • 1 VAPI phone number included
  • 250 GB storage
  • Priority support (4-8h response)
  • 30-day money-back guarantee

Enterprise Standard

Multi-location businesses

€997/mo
Unlimited users & locations
  • Everything in Professional, PLUS:
  • All industry features unlocked
  • All 15 business functions
  • Multi-location support (unlimited)
  • Advanced integrations (PMS, EMR, POS, GDS)
  • Command Center (executive dashboard)
  • Predictive analytics + ML forecasting
  • Unlimited users, contacts, storage
  • 5 VAPI phone numbers included
  • White-label branding
  • Dedicated success manager
  • FREE White-Glove Migration (€10K value)
  • 40 hours onboarding included
  • 90-day money-back guarantee

Enterprise Plus

Large organizations (200+ employees)

€2497/mo
200+ employees
  • Everything in Enterprise Standard, PLUS:
  • Unlimited VAPI phone numbers
  • Custom AI model training (your data, your voice)
  • 24/7 priority support (1-hour SLA)
  • 99.99% uptime SLA
  • Dedicated infrastructure (isolated tenant)
  • Weekly strategy calls
  • Custom integrations (unlimited, we build any)
  • Advanced security (SOC 2, ISO 27001)
  • 160 hours implementation included
  • Process re-engineering
  • ROI or Year 2 free guarantee

All plans include:

EU-Hosted InfrastructureGDPR & CCPA AlignedData Migration Included14-Day Free Trial

Frequently Asked Questions

The Next Event Is Already Booked

The question is whether the dietary manifest will still be accurate when the line starts firing. Hear Vesper handle it before you decide.

<30 sec
Dietary Re-route
7
Event Loops
EU
Hosted
24/7
Enquiry Capture